Work Location: Saidapet, Chennai
Experience: CCNA Course Completion Notice Period: Immediate Joiner – Male Candidate
Shifts: 24*7 Rotational Shifts
Job Summary
We are looking for a Remote Infrastructure Engineer – L1 (Fresher) to support day-to-day IT infrastructure operations. The role involves monitoring servers and network devices, handling alerts, providing first-level support, ticket management, and escalation as per SLA.
Roles & Responsibilities
· Perform 24×7 infrastructure monitoring using monitoring tools (servers, network, storage).
· Identify, analyze, and respond to alerts and incidents.
· Provide Level 1 support for infrastructure-related issues.
· Log, update, and track incidents and service requests in ticketing tools.
· Perform basic troubleshooting for Windows/Linux servers.
· Coordinate with L2/L3 teams and OEMs for escalations.
· Follow SOPs, runbooks, and escalation matrices.
· Maintain shift handover documents and daily status reports.
· Adhere to SLA, compliance, and security policies.