Network Engineer – L2 & L3

Job Summary: 

• The Network engineer support Level 2/3 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly.  

• monitoring the alerts generated by our tools to resolve incidents before our clients are aware.  

• Fluent English communication 

• Flexibility in shift support 

• Prior experience working in INTL project 

• Preference for Immediate Joiner 

Type:   Permanent Full-time 

Experience: For L2: 3+ Years & For L3: 7+ Years  

Diversity: Only male candidates

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MUST HAVE SKILLS 

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously.  

• Hands on experience on Switching configuration L2 level 

• Hands on experience on Routing configuration L2 level 

• Hands on WAP & WLC devices to triage and resolve 

• Experience to handle Internet Gateway/Direct Connect set up 

• VPN set up and troubleshooting 

• Handle ISP Links and Trunk configuration on (SDWAN/MPLS) 

• Troubleshooting Firewall configuration and Add/Modify security rules 

GOOD TO HAVE SKILLS 

• Organized, detail oriented and self-motivated. 

• Ability to provide and maintain detailed documentation on each ticket. 

• Strong computer skills and the ability to effectively communicate through e-mail.  

• Knowledge in troubleshooting networking configurations and proactive resolution. 

PRODUCT KNOWLEDGE 

• CISCO 

• FORITGATE  

• CHECKPOINT  

• PALO ALTO  

• willingness to learn any new products 

Tools in scope:  Willingness to learn tools during Transition phase  

• N-able – Patching 

• Network Performance Monitoring – N-Central RMM tool 

• ITSM ticketing system – Halo PSA 

• Communication – Zoom Contact support 

Expected Outcomes:  

• Success in the Network Support Level 2+ position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements 

• Network Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution. 

Educational Recommendations:  

• CCNA Certification is preferred. 

• Basic degree holder from recognized institution. 

• Microsoft Certified Professional (MCP) is preferred.  

• Experience in monitoring, triaging and reporting end client networks is preferred. 

• Good communication skills for handling global customers 

Working Conditions:  

• 24X7 rotational shift support 

• US hours night shift support 

• Flexibility and adaptability to learn and document new process procedures