Work Location: Kandanchavadi, Chennai | Experience: 2+ Years Relevant Experience | Notice Period: Immediate Joiner – Female Candidate
Job Description:
- Prepare daily attendance for all site and mail to corporate office.
- Prepare DCR (Daily Call Report) for all site and mail to corporate office.
- Engineer shift roster has to make based on call / project requirement and engineer training.
- Assign floor to engineers.
- Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
- Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
- Provide technical support to engineers.
- Daily Repeat call report to be prepare.
- Daily more than one hour call report to be prepare.
- Project planning and follow up until complete.
- Prepare monthly consolidated report.
- Prepare monthly review meeting PPT.
- Asset inventories have to maintain.
Knowledge, Skills and Abilities Required:
- MS Office Knowledge (Word, Excel & PowerPoint, V Lookup, H Look up, Pivot table).
- People management.
Job Category: IT Helpdesk Coordinator
Job Type: Full Time
Job Location: Chennai Kandanchavadi